Terms of Payment
Your Approval is Required Below
We are excited to get started! We just need to be confident that the team will be paid for their work. These conditions of payment govern how and when work is charged to your credit card.
Your initial payment covers your Onboarding (account setup) and first month of Network Maintenance fees.
The next step is for us to work on a plan of action ("Action Plan") that can be discussed and agreed to.
You may authorize work by email, verbally or within the Portal. Any significant change to your priorities should be made on the written Action Plan.
Each project in the initial Action Plan will include an estimate of time needed to complete that work. Estimates are not fixed-prices, rather good-faith projections. You may request increases or decreases to the time budgets in the Portal or by making comments directly in the Action Plan and confirming in the Portal that your requests have been received.
Any budget expectations you have outside of the Action Plan or subsequent changing of budgets or expectations should be communicated to our team in the Portal. If you would like estimates for any new work, you may request them at anytime.
Our team will perform work in good faith on a best-efforts basis, in advance of payment for that work. You will keep an active credit card on file which will be automatically debited once per week for the work performed in the previous week. Hourly rates are listed on our home page.
You may set limits on how many hours per week you would like the team to work.
HOW TO CANCEL
There are no long term commitments. In the event you ever need to cancel, you can do that here. Cancellation will cause all active work to stop. You will receive one final charge for any work to date. The monthly Network Maintenance fees will also stop. To pause work without cancelling, or to set budgets, do so here. Sending an email for canceling, pausing or setting budgets is not sufficient, you must fill out the forms linked in this paragraph.
Refunds may be requested for work on projects that were not authorized.
No other refunds are available.
Onboarding (Account Setup) fees are not refundable under any circumstance.
Refund requests based on 'quality of work', 'delivery dates' or 'not as expected' are not justifiable and payments shall not be refunded on such basis, as the work is always performed on a best-efforts basis, with no guarantee of outcome or specific quality. You should be aware that you are hiring students and take responsibility for this decision.
Disputing charges through your credit card company is not an acceptable method of requesting a refund, rather a breach of contract. When a refund is appropriate, simply email us within 14-days of your invoice and we will happily claw back the money and refund you.
We reserve the right to pursue any remedy available at law or in equity in case of breach of contract or non payment of the owed fees.
There are no other terms which affect how and when our team will be paid.
Let's get Started!
By entering your email address below, you voluntarily agree to the above terms of payment.