Terms of Payment

Your Approval is Required Below

We are excited to get started! We just need to be confident that the team will be paid for their work. These conditions of payment govern how and when work is charged to your credit card. This is a legal agreement.

Authorizing Work

Your initial payment covers your Onboarding (account setup) and first month of Network Maintenance fees.

The next step is for us to work on a plan of action (“Action Plan”) that can be discussed and agreed to.

You may authorize work by email, verbally or within the Portal. Any significant change to your priorities should be made on the written Action Plan.

Each project in the initial Action Plan will include an estimate of time needed to complete that work. Estimates are not fixed-prices, rather good-faith projections. You may request increases or decreases to the time budgets in the Portal or by making comments directly in the Action Plan and confirming in the Portal that your requests have been received.

Any budget expectations you have outside of the Action Plan or subsequent changing of budgets or expectations should be communicated to our team in the Portal. If you would like estimates for any new work, you may request them at anytime.

Payment

Our team will perform work in good faith on a best-efforts basis, in advance of payment for that work. You will keep an active credit card on file which will be automatically debited once per week for the work performed in the previous week. Carges will be based on the hourly rates are listed on our home page.

You may set limits on how many hours per week you would like the team to work.

How To Cancel

There are no long term commitments. In the event you ever need to cancel, you must do that here. Cancellation using this form will cause all active work to stop within 30 minutes. You will receive one final charge for any work to date. To pause work without cancelling, or to set budgets, do so here.

Dispute Window

You may investigate and dispute individual invoices up to 30 days after payment. After this, you agree that no dispute will be made.

REFUNDS

Since all work is performed on a best efforts basis only, no refunds are available except for work on projects that were not previously agreed upon. Just contact us through the support email or portal. When a refund is appropriate, we will make it happen.

Refund requests for any other reason are not acceptable, as there is no guarantee of outcome or specific quality. You are aware that you are hiring students and take responsibility for this decision.

REMEDY

If there is a dispute, you agree to give us up to two weeks to remedy it after you create an official dispute ticket by emailing smasupport @ marketingeducation.org and by booking an appointment with a manager to explain.

If we cannot resolve the issue with a conversation, then any dispute you initiate must be resolved through binding arbitration, with you covering all arbitration expenses. The arbiter must be licensed and arms length.

CHARGEBACK WARNING

Disputing charges through your bank or credit card company is not an acceptable method of requesting a refund, rather a breach of contract. The bank charges us a fee when there is a chargeback, and if you do it without giving us a chance to remedy, you are hereby agreeing that we can claw back $65 for each chargeback, along with any amounts charged back to us, through the courts, without contest.

We reserve the right to pursue any remedy available at law or in equity in case of breach of contract or non payment of the owed fees.

This agreement replaces any prior agreement or discussion and there are no other terms or conditions.

Let’s get Started!

By entering your email address below, you voluntarily agree to the above terms of payment.